Returns & Refunds

Last updated: August 2026

We want you to love your new furniture. If something is not right, you may request a return within 30 days of delivery.

Return Conditions

Items must be unused, unassembled where applicable, undamaged, and returned in their original packaging with all accessories and proof of purchase. Large furniture items may need to be returned through the original delivery method.

How to Start a Return

Email RUIBANGTRADING@outlook.com within 30 days of delivery with your order number and a short description of the issue. We will confirm authorization and provide the correct return instructions. Returns sent without authorization may be delayed or refused.

Non-Returnable Items

Made-to-order, personalized, clearance, gift-card, and final-sale items are not returnable unless defective or required by law.

Return Shipping

Customers normally pay return shipping for change-of-mind returns. We cover reasonable return costs for verified incorrect, damaged, or defective items.

Refunds

Approved refunds are issued to the original payment method after inspection of the returned item. Bank or card processing times may vary. Original expedited-shipping charges are non-refundable unless the order was incorrect or defective.

Damaged or Incorrect Items

If an item arrives damaged, incorrect, or missing parts, contact us within 48 hours of delivery with photographs and your order number so we can resolve it quickly.

Questions about a return? Contact RUIBANGTRADING@outlook.com or call +852 61149313.